My wife and I recently moved our phones to Virgin, because it’s cheaper and uses the same carrier as the expensive service we were paying for. I live in a rural area and service sucks so I want to enable wifi calling so I can make and receive calls at home. I’ve been trying for a couple of days and it keeps failing with this error message. My wife decided to try, just in case it was some issue with my phone, and she rushed through and accepted everything, including the consent to collecting data for advertising that I had declined - hers worked straight away! Now I don’t want to try consenting to find out if that’s why mine won’t work because I’m in the mood for a fight with them. I know I won’t win, but I’m curious to see where it goes.

EDIT: I chatted with their agent for a few seconds - it was fairly easy to convince it to connect me to a human. The human was happy to manually enable WiFi calling for me in the back end. I still believe this is nasty behavior - they’re trying to get people to go back and try again, and maybe consent to data collection next time around.

  • scytale@piefed.zipEnglish
    2·
    4 days ago

    I have a Mint line and am considering switching to US Mobile because Mint gets deprioritized hard by T-Mobile in crowded areas. Signal is also weaker in buildings. Was the switch and keeping your number easy?

    • Onomatopoeia@lemmy.cafeEnglish
      1·
      1 day ago

      Trivially easy to switch.

      Setup a porting pin with your current provider - this can often be done via the web.

      Then go to US Mobiles website and sign up. I’d start with getting a new Sim, then complete the switch over after that Sim arrives. This will make it more seamless. I’m not a fan of esim, but choosing esim can make the transition faster (if your phone supports it). I just don’t like having to go through a website to swap phones. With a physical Sim I can setup my next phone, and when it’s ready just pop the Sim out, toss it in the new phone, and viola, done.

      As for coverage, I see my phone switch between ATT and Verizon all the time, and I have the same dead zones as when I used Verizon.

    • 64bithero@lemmy.worldEnglish
      1·
      3 days ago

      Keep in mind unless you pay for it US Mobile still claims to deprioritize data as well. But using their Verizon line and ATT lines I’ve never personally experienced it.

      Worth mentioning I figured …