Microsoft (and maybe all the AI companies) made at least few mistakes in the marketing of this technology. AI isn’t a replacement for human accountability. It still requires oversight and expertise. It is great for a first draft. It is terrible for a complete work product. Agents (with the right loops to verify accuracy) are reasonably complex - and most companies don’t have the people development infrastructure to train their teams with the right skills to build them. Honestly, AI is shining a light on how terribly businesses have been run over the last 30 years, and how lazy business leaders are.

Then general lack of empathy on both sides is astounding.